With mobile devices, it's all about the apps. Financial apps are the third most popular mobile application downloaded to devices after social media and weather applications. The growing interest in financial applications created through open APIs promotes financial literacy. Also, the popularity of reward systems and games through active savings applications continues to grow.
Not surprisingly, millennials and Generation Z users arepoised to use more financial applications as they become increasingly sophisticatedand user-friendly. A recent prnewswire.comreport indicated that more than 80% of consumers used at least one bankingapplication, saving time and interacting more with their finances. Most loginto a banking app at home. Others bank online while at work. Some,particularly Gen Zers, even check their accounts while on dates.
Because of the evolving use of financial applications, community banks and credit unions must stay apprised of the latest trends. This post will highlight a few of them, and why Larky can increase a financial institution's bottom line by adding geo-targeted lead gen to your marketing strategy.
An ATM in the consumer's phone
Use of a mobile phone to complete a purchase is one of themost anticipated technological advances. Consumers are also excited aboutpaying merchants through peer to peer (P2P) banking and withdrawing moneyremotely instead of fishing through a purse or wallet for a card.
Banking by using your voice
Voice-activated directions are not just for Alexa or Siri.Conducting simple banking transactions just by saying them aloud is a prominentdevelopment. Experts believe that by 2050, half of all web interactions will bevoice-initiated, so voice-generated banking is a growing trend.
Security through biometrics
Some consumers were slow to adopt mobile banking because ofperceived security issues. Now that passwords have become prominent (anddefeated with increasing frequency), the use of biometrics to create uniquepersonal passwords will be the wave of the future. In essence, safety and frauddetection are hallmarks of electronic banking, and financial institutions mustcontinue to incorporate technology to secure account holders' assets.
Mobile banking with a human touch
While mobile banking has become a popular, convenient way ofmanaging money, consumers appreciate a human touch when life and money meet.Financial applications that connect consumers with bankers have just as much ofa future as any management application. Also, artificial intelligence, chatbotsand machine learning create beneficial connections to customer servicerepresentatives.
Work with Larky
Knowing about mobile banking innovations is one thing.Getting consumers to recognize their worth is another. That's why working witha company that understands the process of mobile marketing is essential. Larkyis a thought leader in mobilemarketing when it comes to showcasing the benefits ofcommunity banks and credit unions. Larky creates consumer engagement programsthat provide consumers with pertinent information at the right place and theright time. Larky knows that successful marketing comes with synthesizing largeamounts of data about consumer interaction within numerous touchpoints, andworking with third-party developers to create a seamless banking experiencebetween mobile apps and brick-and-mortar locations. To make the most ofcomparison tools, financial literacy apps and location protocols within mobileapplications, work with Larky.
Planning is essential in the future of mobile banking. Todevelop the best plan for your financial institution, contact Larky.