As the Larky team works with our community financial institution clients, prospects, and strategic partners, we learn new ways in which they are supporting their communities. We also listen to them explain their challenges and needs in reaching account holders during the COVID-19 epidemic. Their latest concern: communicating to account holders as branches reopen.
A key area of concern that we’ve heard from you is account holder engagement outside of the branch and confusion now that branches are re-opening. For years, community financial institutions have worried about engaging those account holders who don’t visit branches. The Larky engagement platform is a key tool in helping FIs maintain One-to-One Communication outside the branch